Customer Testimonials
Customer service was impeccable. To Christy and sales manager and Nick, thank you so very much! I really feel like they had my best interest at heart. To the young man, that also had the car we drove there had a full tank, thank you! Again, great customer service!
S/O to Christy, Thomas Nick, and Jimmy! They are the best!
Great customer service. The customer service during my oil change visit was excellent. The lady assisting me was very polite, helpful, and professional throughout the entire process.
Excellent customer service Gave me updates on my car service while I was waiting Great experience overall
Thorough service and great communication Went above and beyond to make repairs and maintenance outside of what I was scheduled for
Service was very good and the service rep was excellent. She actually listen to my problem and worked with me to help solve it...
Thomas was Friendly and helpful!
Staff was very friendly. I was out fairly quickly. Had to reschedule tire rotation but isn't an issue.
All the folks that work here really seem to care about their customers. I have purchased three cars from them in the past and will continue to do business with them in the future.
Excellent customer service. A little slow but they may have been backed up reason why I had to wait wait all day. Also, the service technician Zach was outstanding in updating my entertainment center with the flash drive. The other service technicians said that there was no update or it couldn't be done. Please educate your service technicians for every car that comes through that's a Hyundai through your service department as to what updates are available and what updates are not available. So they won't guess as to what's available and what is it. They ... Read More DealerRater - May 27, 2026
Everyone at this location is excellent! We had a wonderful experience. I am a returning southern auto group customer and customer service like this will always have me return. I thank everyone who helped us yesterday.
Great services and very PATIENT! Thank you JIMMY, STEVE & NICK THOMAS!!!
Dealership was professional. They met the need to replace a tire, oil change, and recall. However, the PSI sensor still shows low tire pressure even though the tire was replaced. I think something is wrong with the sensor.
Jimmy Worked really hard to get Me the deal I wanted. He went out of his way to ensure customer satisfaction!! Highly recommended!
Mohamed was a great sales person who really knew what he was talking about when it came to the vehicles. Nick and Thomas was very helpful throughout the entire process.
I like the respect, appearance of the waiting area also the respect of salesman and management
Great staff. My salesman Tiszon was wonderful. Got me in a vehicle the same day. Would highly recommend this dealership
They were very helpful and courteous. My car was well taken care of and everything I requested was completed.
Everyone was so nice and made sure I got a reliable vehicle. Thank you to Lauren, Jay, and Joe for the great in-store experience—they were very professional and helpful. Also, thank you to Nick and Thomas for helping make sure I got approved. I truly appreciate everyone’s help!
My appointment went very smooth. I dropped off the car and I was told my car would be ready around 12pm. I arrived at 12:15pm and the car was ready to go. Check out went smooth as well. Everyone very helpful and professional.
Great service “Dee provided excellent customer service, was professional, knowledgeable, and made the entire dealership experience smooth and stress-free from start to finish.”
Steve nick Thomas ! Had a great experience these guys were amazing. Would highly recommend friends for these guys
Reggie, Eric and Thomas Nick were absolutely amazing! I definitely recommend coming to see them if you’re looking for a car. I walked in and everyone in the dealership was so nice and made me feel comfortable!!!
We had a great experience with Southern Hyundai Chesapeake. The sales team was very welcoming. Christy our sales person was great and Eric our manager was able to find the exact car and colors we wanted and made it happen having the car there the next day and at a price we were expecting to pay. We LOVE our new Tucson, Thank you for going out of your way to get it for us.
I went into service on my launcher for an oil change all points inspection. Everything got done.
Mohamed and Dustin did a great job with my deal. Highly recommend!
Steve, Nick and John were the best help to me they made everything a smooth process
I had a good experience The dealership customer room was clean and comfortable. The personnel was very professional
Mark ,Nick ,John and Eric was thee Best experience Just all around!!Don’t Second guess go to them for you new ride! Highly recommend .
Jimmy, Steve, and Nick are the best of getting me squared away getting a new vehicle 5x in a row!
Very quick initial contact after I reached out. Nick, the salesman was willing to compromise on helping me get the vehicle I wanted. Had a poor interaction with Southern Hyundai Newport News and wanted to give the commission to the folks at Chesapeake that actually did the work to sell the vehicle. Nick was very helpful and arranging delivery to Williamsburg. Overall, a pretty good experience
Southern Hyundai is a great dealership. I have been an Hyundai owner and customer here when it was Hall Hyundai(2006). I bought a Hyundai Azera, put 578,756 miles on it in 10yrs. Kyle Snowden was my salesman.
Ms Goszkowicz, made the difference in receiving bad news bearable. She was so helpful, and informative. She went the extra mile to discuss my situation with sales men, and communicated any updates. She did an awesome job.
Took my 2022 Honda Civic in to Hyundai - work of mouth they were recommended as a good repair shop. Wasn't disappointed. Got parts ordered, and fixed up under extended warranty. They had no problem pulling up my extended warranty info from my VIN. Car is as good as new, and didn't cost me anything. Got a call from the advisor Shane when the parts were in, and instead of leaving the vehicle, he apologized for the time it took to get the parts in, and asked me if I didn't mind waiting instead of leaving the car, ... Read More Google - May 2, 2026
I dropped my car off and they gave me a ride home. There shouldn’t be a maximum of words to type. This is why I ended the survey
Kevin, Reggie, Nick, and John were Wonderful. They provided exceptional customer service and were very accommodating and patient with me. This is my 3rd Hyundai from this dealership and highly recommend for their valued customer service.
Steve,nick,and john thank God for Jesus and you 🙏 for everything
Friendly staff. Nice waiting area for service area. Service department keeps you informed as you wait.
Smooth, quick, and easy process! Thank you to all that helped me out. Steve, Nick, John, and Jimmy! You all are amazing
Great customer service , great prices worked with Kevin, Nick and John . Great experience love my new car❤️
Received my appointment for service on my vehicle. From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my vehicle. Upon completion he contact me. Outstanding service received. Thank you Shane.
Tizon, Nick-John, Jimmy
All the guys at the dealership such as Tiszon, Nick, John were such amazing help. Helped me throughout the whole process with such a nice car
Appreciated that it was not a hard sell environment. Very kind with no pressure. Transparent!!!
Professional and timely. Exceptionally knowledgeable staff. Dealership was clean. More efficient than any other dealership we have been to in Virginia. Highly recommend! Would purchase from Southern again.
Was fine. They did the job and that was it. They were good at communicating which is nice
Satisfied and timely ?? They did what they said they would do. Satisfied with the service
I thought the fluid levels in my Ioniq 5 were low. Shane checked me in, listened to my concern and took a look. He walked me through each of the fluid compartments, explained how their levels should look and why and gave me a great explanation of the electric braking system. He topped off the coolant and sent me on my way. I am relatively new to this dealership, but this kind of customer-friendly service seems to be the rule and not the exception. Well done. And thanks, Shane.
I had the best experience here. Thank you to Jay, Marcus, Jimmy, Nick and John for providing the absolute best southern hospitality. Great name for the business. I also want to thank Grace & Lorianna as well for looking out for me. They took very good care of me and my needs. I can’t thank yall enough. My appreciation for the level of care I received is out of this world. Please don’t hesitate to come here; you will be in great hands.
the process is so quick and easy with this dealership everybody is extremely kind. Steve and nick have been extremely helpful through the whole process! thanks for being great
They are awesome. Dee is a great service rep and is always super helpful. Thank you!!
I just purchased a 2026 Hyundai Santa Cruz. Christy, Nick, and John were all incredible! Made the process super easy and straight forward, would take my business back to these folks at Southern Hyundai any day!
They were fixing my windshield wiper fluid sprayers.. and then three hours later when I left, I had to go back in because they wasn't working, but they fixed it.. so at least it's done... You'll need to fill up the snacks in the waters lol
Super professional, would definitely go again. The workers were able to answer any questions I have and adjust as necessary.
Lorianna was great 👍 she explained everything in detail and I trust what she tells me because she was a technician. I liked that she broke things down into manageable goals, because I can't afford everything at one time. We came up with a plan of what is priority and I will be back specifically for her!
Lorianna and Grace helped me and they were both kind and knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the condition of my brakes and it backed up that I actually need them. Thank you southern for helping me maintain my vehicle!
Very pleasant and work done in a timely manner. The waiting area was comfortable. Only complaint was it was very cold in there.
I was told my oil change would be up to 2 hrs, but I had to wait 2 hrs and 30 mins. Everyone was pleasant, good clean waiting rm.
I typically do all maintenance at the dealership where I purchase my vehicle and I have been very pleased with the service department at Southern
Kept me updated on the process of my service Completion of service was ahead of quoted time frame.
Her.smiles.and manners I appreciate how she serviced me. Very well manned Explain to me what i needed for my car????
Nick, John , Christy and Eric were amazing and helpful. The front desk personnel were nice and even helped entertain my son.
It was great! Thanks! We were in and out in a timely manner. Everyone was very friendly!
I had a recall made my appointment and came in for service It was quick and easy
This is my second time visiting this dealership for service and my experience was great.
This the second time I had my car inspected and other service .I had wonderful time the advisor wa very pleasant and explained everything in detail
Very quick process with great service specifically Kevin, Nick, and John helped me out and got me in and out as fast as possible
Shane was nice. The only thing that disappoint me is that i cam e first with the other 2 customers but they were the one who get out first. At least, they should have told me why my car took longer than theirs. I waited like 2 hrs.
They were very helpful and made the experience good. I was not looking to purchase but after the quote on my repairs I decided to trade and purchase
It's was absolutely amazing! Friendly, very professional, amazing pricing, and exceptional experience. So great we purchased not 1 vehicle but a 2nd vehicle the next day.
Very good! Justin, Nick, John, and Eric were amazing in helping get my first car.
Great service. Friendly atmosphere.?? They were able to do my state inspection even though I was there.Just for an oil change.
This was my first time at this dealership. The staff was friendly and very professional. They gave me a time frame of when my car would be finish getting inspected and it was within that time frame. They now have a new customer.
Clean and good customer service The work was done in the time limit given Like going to this particular dealership
Friendly helpful informative Lorianna was polite she answered all of questions regarding the service that performed on my car
Nick Justin the whole southern team thank yall 🙏🏽🫶🏽
Fast and efficient Shane was very helpful. The team was quick and efficient. Appointment was quick
Lorianna is simply the best! Super friendly and attentive, with a great customer first attitude.
Kevin, Nick,John and Jimmy were amazing! Made my first purchase for a car smooth and easy
Nick, Mark, Marcus, Eric, John and Jimmy. Thanks So Much Kudos!!!
Nick, Jay, and Christy were amazing!!! They were kind, friendly, and understood my needs. They made the process fun and easy! Keep up the good work!!
This dealership is the only dealership that I trust with my vehicle. From day 1 they have been amazing. They were patient with all my questions and request. My favorite customer rep is Dee. She is absolutely amazing and is really patient, kind and knowledgeable. Highly recommend visiting this location for your vehicle needs.
Appointment for oil change and tire rotation took over 3 hours (3-615 pm) due to unexpected issues with other customers prior to me. Grace was the saving 'grace' for my appointment due to making sure both services were taken care of, gave me regular updates during my wait, and didn't charge me for my oil change due to the inconvenience of the long wait. I bought my car in Hampton, but came to Southern Hyundai Chesapeake due to it being close to home, previous years of service with my 2019 Santa Fe, and customer service advisors such as Grace. One sidebar ... Read More DealerRater - Mar 31, 2026
Great service! Minimal wait time. Communication throughout the time my vehicle was there. 10/10 highly recommend
Our car buying experience with Southern Hyundai was great. Tiszon, Eric and John were a pleasure to deal with. Highly recommended!!
it was a great experience!!!! Best team around. we had help from Steve, Nick, and John
Lorianna did an outstanding job. She was very professional and kind. Great job ?? ??
It was a good experience overall even tho my car stayed longer than expected at the dealership. Also they could do better by giving prompt updates on service progress of vehicles
I checked my car in and told them all about what was needed. They performed the required service as promised. My car was ready that afternoon and all of the requested had been completed. They helped get us started right away. Outstanding!
They took care of me without any problem I had a issue that I was concern about but they fixed the problem
I can’t even explain how awesome the staffs were ! The moment I walked in I knew immediately I made the right decision when I met Kristy she was my salesperson. I knew exactly what car I wanted what I was willing to spend and made sure it was budget friendly and Kristy made sure she went above and beyond with my needs. Kristy was so helpful and very patient there was no pressure or no rush with the process I felt like I was family to her and her including the staffs made me feel so comfortable. Through her ... Read More Google - Mar 28, 2026
Fantastic dealership, with an extremely friendly and knowledgeable team. Big thanks to Tiszon, Nick and John for making the car purchasing experience a breeze. Cheers fellas!
This place is very responsive and efficient with repairs, wait time was minimal and all employees were welcoming
That was the fastest I had ever bought a car. Everyone was really helpful, knowledgeable, and kind. I enjoyed my experience. Plus, it appears as if they enjoy their job which makes it a better experience for the customers.
Good service. Very helpful and friendly employees. I would recommend others to your dealership. I'm a longtime customer.