Customer service was impeccable. To Christy and sales manager and Nick, thank you so very much! I really feel like they had my best interest at heart. To the young man, that also had the car we drove there had a full tank, thank you! Again, great customer service!

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I don't like how everything has changed. I've never had to pay for state inspections, yesterday had to pay. And also, no longer eligible to get get the standard free oil changes. My next vehicle purchase will definitely be with Checkered Flag.

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S/O to Christy, Thomas Nick, and Jimmy! They are the best!

After scheduling a 'wait for' morning appointment well ahead and then traveling from Franklin for the appt, I was told my appt was a 'drop off' and could not be seen until between 1pm & 6pm. I decided to wait for 2 hours to see if my vehicle could be moved up in the queue which it was.

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The wait was far too long ! Plus they didn't reset the oil change alert and I had to come back. Those 2 things are why I didn't give it a 5

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Great customer service. The customer service during my oil change visit was excellent. The lady assisting me was very polite, helpful, and professional throughout the entire process.

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made an appt. walked in and was promptly ignored by grace albright. was helped by the other girl who i don't even know her name. told her several times that i get free oil changes. was spoken to like i was a toddler. listened to grace talking nasty about other customers. explained to the other girl again that i get free oil changes. was told that nobody ever switched the car from the previous owners name to my name even though i've owned the car for over a year. was assured the oil changes were free by mystery ... Read More

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DealerRater - May 31, 2026

made an appt. walked in and was promptly ignored by grace albright. was helped by the other girl who i don't even know her name. told her several times that i get free oil changes. was spoken to like i was a toddler. listened to grace talking nasty about other customers. explained to the other girl again that i get free oil changes. was told that nobody ever switched the car from the previous owners name to my name even though i've owned the car for over a year. was assured the oil changes were free by mystery girl. got a text the next day saying i owed 122 dollars. spoke to mystery girl on the phone and told her that i get free oil changes and she said 'oh i didn't know you bought your car from southern.' after THE PREVIOUS DAY being the one who changed the name in the system and assured me my oil changes were free. the she told me 'just for future reference, we have to charge SOMEONE. just because you see a total doesn't mean we're charging you. we're going to charge the dealership' which had to have been a lie considering she 'didn't know' i bought my car from southern. i then told her i wouldn't be able to pick my car up until after work. went to pick up my car that evening and mystery girl was there. she looked very confused when i walked in and said i was there to pick up my car. and then went 'oh you must have been working with grace.. she may have given your keys to sales but let me look.' keep in mind, i have never spoken to grace a day in my life. she ignored me when i walked in the first time. as mystery girl walked over to grace's desk she said 'just for future

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Excellent customer service Gave me updates on my car service while I was waiting Great experience overall

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Thorough service and great communication Went above and beyond to make repairs and maintenance outside of what I was scheduled for

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Service was very good and the service rep was excellent. She actually listen to my problem and worked with me to help solve it...

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Thomas was Friendly and helpful!

I waited for the car and it was a 3 1/2 hour wait for an oil change and state inspection.

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Staff was very friendly. I was out fairly quickly. Had to reschedule tire rotation but isn't an issue.

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It started well with the vehicle being ready to see when we arrived. The negotiation went well. We applied for financing, which we got, but Marcus left for a doctor's appointment and we were left sitting. Finally, 4 hrs after we arrived Nick did our paperwork and we left over 4.5 hours after we arrived.

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All the folks that work here really seem to care about their customers. I have purchased three cars from them in the past and will continue to do business with them in the future.

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Excellent customer service. A little slow but they may have been backed up reason why I had to wait wait all day. Also, the service technician Zach was outstanding in updating my entertainment center with the flash drive. The other service technicians said that there was no update or it couldn't be done. Please educate your service technicians for every car that comes through that's a Hyundai through your service department as to what updates are available and what updates are not available. So they won't guess as to what's available and what is it. They ... Read More

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DealerRater - May 27, 2026

Excellent customer service. A little slow but they may have been backed up reason why I had to wait wait all day. Also, the service technician Zach was outstanding in updating my entertainment center with the flash drive. The other service technicians said that there was no update or it couldn't be done. Please educate your service technicians for every car that comes through that's a Hyundai through your service department as to what updates are available and what updates are not available. So they won't guess as to what's available and what is it. They need to know!

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Everyone at this location is excellent! We had a wonderful experience. I am a returning southern auto group customer and customer service like this will always have me return. I thank everyone who helped us yesterday.

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Great services and very PATIENT! Thank you JIMMY, STEVE & NICK THOMAS!!!

Dealership was professional. They met the need to replace a tire, oil change, and recall. However, the PSI sensor still shows low tire pressure even though the tire was replaced. I think something is wrong with the sensor.

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Jimmy Worked really hard to get Me the deal I wanted. He went out of his way to ensure customer satisfaction!! Highly recommended!

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Mohamed was a great sales person who really knew what he was talking about when it came to the vehicles. Nick and Thomas was very helpful throughout the entire process.

I like the respect, appearance of the waiting area also the respect of salesman and management

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Great staff. My salesman Tiszon was wonderful. Got me in a vehicle the same day. Would highly recommend this dealership

They were very helpful and courteous. My car was well taken care of and everything I requested was completed.

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Everyone was so nice and made sure I got a reliable vehicle. Thank you to Lauren, Jay, and Joe for the great in-store experience—they were very professional and helpful. Also, thank you to Nick and Thomas for helping make sure I got approved. I truly appreciate everyone’s help!

My appointment went very smooth. I dropped off the car and I was told my car would be ready around 12pm. I arrived at 12:15pm and the car was ready to go. Check out went smooth as well. Everyone very helpful and professional.

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Great service “Dee provided excellent customer service, was professional, knowledgeable, and made the entire dealership experience smooth and stress-free from start to finish.”

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Steve nick Thomas ! Had a great experience these guys were amazing. Would highly recommend friends for these guys

Reggie, Eric and Thomas Nick were absolutely amazing! I definitely recommend coming to see them if you’re looking for a car. I walked in and everyone in the dealership was so nice and made me feel comfortable!!!

We had a great experience with Southern Hyundai Chesapeake. The sales team was very welcoming. Christy our sales person was great and Eric our manager was able to find the exact car and colors we wanted and made it happen having the car there the next day and at a price we were expecting to pay. We LOVE our new Tucson, Thank you for going out of your way to get it for us.

I went into service on my launcher for an oil change all points inspection. Everything got done.

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Mohamed and Dustin did a great job with my deal. Highly recommend!

Steve, Nick and John were the best help to me they made everything a smooth process

I had a good experience The dealership customer room was clean and comfortable. The personnel was very professional

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Salesperson was very nice. Sales manager was kind of rude and a bit aggressive. Finance person was great. Dealership was clean and pretty organized.

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Mark ,Nick ,John and Eric was thee Best experience Just all around!!Don’t Second guess go to them for you new ride! Highly recommend .

Jimmy, Steve, and Nick are the best of getting me squared away getting a new vehicle 5x in a row!

Very quick initial contact after I reached out. Nick, the salesman was willing to compromise on helping me get the vehicle I wanted. Had a poor interaction with Southern Hyundai Newport News and wanted to give the commission to the folks at Chesapeake that actually did the work to sell the vehicle. Nick was very helpful and arranging delivery to Williamsburg. Overall, a pretty good experience

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Southern Hyundai is a great dealership. I have been an Hyundai owner and customer here when it was Hall Hyundai(2006). I bought a Hyundai Azera, put 578,756 miles on it in 10yrs. Kyle Snowden was my salesman.

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Ms Goszkowicz, made the difference in receiving bad news bearable. She was so helpful, and informative. She went the extra mile to discuss my situation with sales men, and communicated any updates. She did an awesome job.

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Took my 2022 Honda Civic in to Hyundai - work of mouth they were recommended as a good repair shop. Wasn't disappointed. Got parts ordered, and fixed up under extended warranty. They had no problem pulling up my extended warranty info from my VIN. Car is as good as new, and didn't cost me anything. Got a call from the advisor Shane when the parts were in, and instead of leaving the vehicle, he apologized for the time it took to get the parts in, and asked me if I didn't mind waiting instead of leaving the car, ... Read More

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Google - May 2, 2026

Took my 2022 Honda Civic in to Hyundai - work of mouth they were recommended as a good repair shop. Wasn't disappointed. Got parts ordered, and fixed up under extended warranty. They had no problem pulling up my extended warranty info from my VIN. Car is as good as new, and didn't cost me anything. Got a call from the advisor Shane when the parts were in, and instead of leaving the vehicle, he apologized for the time it took to get the parts in, and asked me if I didn't mind waiting instead of leaving the car, and he would see if he could get the work done ASAP. I expected to wait for a bit, but before I knew it, he walked up to me with the keys - repair done. Definitely going to use them for my repair work.

I dropped my car off and they gave me a ride home. There shouldn’t be a maximum of words to type. This is why I ended the survey

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I purchased my vehicle from the previous owner, Hall Hyundai. My vehicle has only been serviced by Hall and Southern at this location. Southern has poor communication with me as a customer. I always wait at the dealership for service to be completed. As such, any communication about my vehicle while in service should be conducted in person verbally, not sent by email or text. I would have had additional recommended services performed if I had been contacted in person.

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Kevin, Reggie, Nick, and John were Wonderful. They provided exceptional customer service and were very accommodating and patient with me. This is my 3rd Hyundai from this dealership and highly recommend for their valued customer service.

Steve,nick,and john thank God for Jesus and you 🙏 for everything

Friendly staff. Nice waiting area for service area. Service department keeps you informed as you wait.

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Smooth, quick, and easy process! Thank you to all that helped me out. Steve, Nick, John, and Jimmy! You all are amazing

Great customer service , great prices worked with Kevin, Nick and John . Great experience love my new car❤️

Received my appointment for service on my vehicle. From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my vehicle. Upon completion he contact me. Outstanding service received. Thank you Shane.

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Tizon, Nick-John, Jimmy

I am extremely dissatisfied with the service I received at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again until the following Monday, at which point I immediately noticed a persistent thumping sensation while driving. Concerned, I returned to the dealership and requested that my vehicle and tire balance be checked. I was initially told that no issues were found and that the tires were secure. A technician offered to test drive the vehicle with me. During the drive, I pointed out that I could ... Read More

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DealerRater - Apr 28, 2026

I am extremely dissatisfied with the service I received at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again until the following Monday, at which point I immediately noticed a persistent thumping sensation while driving. Concerned, I returned to the dealership and requested that my vehicle and tire balance be checked. I was initially told that no issues were found and that the tires were secure. A technician offered to test drive the vehicle with me. During the drive, I pointed out that I could still feel the issue, although it was less pronounced. However, the test drive was very brief—approximately one mile—which was not sufficient to properly assess the problem. Upon returning, the technician checked the tire pressure and discovered a significant error: my tires had been improperly inflated. The correct pressure for my vehicle is 35 PSI, yet one tire was inflated to 55 PSI, with the others inconsistently over- or under-inflated. Following this, I had my vehicle inspected by my personal mechanic, who advised that the tire balancing was also done improperly. The analogy he used was “it looks like Ray Charles or Stevie Wonder rotated and balanced your tires.” This experience reflects a serious lack of attention to detail and quality control in what should be basic maintenance services. Improper tire inflation and poor balancing are not minor oversights—they directly impact vehicle safety and performance. Due to this experience, I have lost confidence in Southern Hyundai and will not be returning for any future services. I expect that this matter will be taken seriously and reviewed to prevent similar issues from affecting other customers.

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I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know ... Read More

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DealerRater - Apr 27, 2026

I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know they refused to honor their own product.

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Scheduled for service on 4/25 & told I’d be provided a ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was going to be in there for multiple days and the response was “we don’t have any loaners”. I said I need it to be done today as I was told by Grace it would be. The woman then told me in a matter of fact way the car won’t be done as Saturdays are usually ... Read More

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DealerRater - Apr 27, 2026

Scheduled for service on 4/25 & told I’d be provided a ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was going to be in there for multiple days and the response was “we don’t have any loaners”. I said I need it to be done today as I was told by Grace it would be. The woman then told me in a matter of fact way the car won’t be done as Saturdays are usually just simple thing like oil changes. I was told that I will receive a text message when the lift was picking me up for shuttle. About 10 minutes later the same woman came out and said I’m sorry I’m not able to put button for Lyft and I said what do you mean? She said can’t you get someone to pick you up? I said no she said “well Lyft cost too much so I can’t push the button, you’ll have to get someone to pick you up. I told her I want my car and the part transferred to another shop. She said “ well I don’t know if we can do that or not. I’ll have to look into that and get back to you.” HORRIBLE SERVICE & No one has even followed up with me today even after sending a text to Grace. DO NOT allow this to happen to you. It is disrespectful to say the least. I have a 2025 Sante Fe hybrid calligraphy with under 5k miles and this is the service this customer received. Unbelievable!!!

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Waited 3 to 5 without my car. No car rental available. They did not call or inform me and work I needed done was not done.

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All the guys at the dealership such as Tiszon, Nick, John were such amazing help. Helped me throughout the whole process with such a nice car

Appreciated that it was not a hard sell environment. Very kind with no pressure. Transparent!!!

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Professional and timely. Exceptionally knowledgeable staff. Dealership was clean. More efficient than any other dealership we have been to in Virginia. Highly recommend! Would purchase from Southern again.

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Was fine. They did the job and that was it. They were good at communicating which is nice

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Satisfied and timely ?? They did what they said they would do. Satisfied with the service

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I thought the fluid levels in my Ioniq 5 were low. Shane checked me in, listened to my concern and took a look. He walked me through each of the fluid compartments, explained how their levels should look and why and gave me a great explanation of the electric braking system. He topped off the coolant and sent me on my way. I am relatively new to this dealership, but this kind of customer-friendly service seems to be the rule and not the exception. Well done. And thanks, Shane.

I had the best experience here. Thank you to Jay, Marcus, Jimmy, Nick and John for providing the absolute best southern hospitality. Great name for the business. I also want to thank Grace & Lorianna as well for looking out for me. They took very good care of me and my needs. I can’t thank yall enough. My appreciation for the level of care I received is out of this world. Please don’t hesitate to come here; you will be in great hands.

the process is so quick and easy with this dealership everybody is extremely kind. Steve and nick have been extremely helpful through the whole process! thanks for being great

They are awesome. Dee is a great service rep and is always super helpful. Thank you!!

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I just purchased a 2026 Hyundai Santa Cruz. Christy, Nick, and John were all incredible! Made the process super easy and straight forward, would take my business back to these folks at Southern Hyundai any day!

They were fixing my windshield wiper fluid sprayers.. and then three hours later when I left, I had to go back in because they wasn't working, but they fixed it.. so at least it's done... You'll need to fill up the snacks in the waters lol

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Super professional, would definitely go again. The workers were able to answer any questions I have and adjust as necessary.

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Lorianna was great 👍 she explained everything in detail and I trust what she tells me because she was a technician. I liked that she broke things down into manageable goals, because I can't afford everything at one time. We came up with a plan of what is priority and I will be back specifically for her!

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Lorianna and Grace helped me and they were both kind and knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the condition of my brakes and it backed up that I actually need them. Thank you southern for helping me maintain my vehicle!

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Very pleasant and work done in a timely manner. The waiting area was comfortable. Only complaint was it was very cold in there.

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Had a 9:30 am appt for oil change that took almost 5 hours. She asked what is the very latest I needed it back and I said 2:00pm. They didn't send me the suggested service option until 1:55 PM and we did not walk out there until 2:15 PM which is absolutely outrageous. If you want to upsell customers to complete other services, you probably shouldn't take five hours for an oil change because people are much more likely to purchase a digital services on their vehicle. If an oil change is done in a timely manner. In order for the extra ... Read More

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DealerRater - Apr 18, 2026

Had a 9:30 am appt for oil change that took almost 5 hours. She asked what is the very latest I needed it back and I said 2:00pm. They didn't send me the suggested service option until 1:55 PM and we did not walk out there until 2:15 PM which is absolutely outrageous. If you want to upsell customers to complete other services, you probably shouldn't take five hours for an oil change because people are much more likely to purchase a digital services on their vehicle. If an oil change is done in a timely manner. In order for the extra things to be done I probably would've had to keep my vehicle there, which is very disappointing. If you wanna make more money, I highly recommend not saving the quick oil change appointment as last priority.

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I was told my oil change would be up to 2 hrs, but I had to wait 2 hrs and 30 mins. Everyone was pleasant, good clean waiting rm.

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I typically do all maintenance at the dealership where I purchase my vehicle and I have been very pleased with the service department at Southern

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Your service department has become too pushy with upselling unnecessary repairs. I typically only come if I am in need of a recall item fixed but came for a state inspection and they tired to get me for spark plugs, a fuel flush, a new cabin air filter, etc..

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Lack of communication and documentation Oil consumption test was not documented when I called to ask about it I was told it could take up to 48 hours to get a return call

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Kept me updated on the process of my service Completion of service was ahead of quoted time frame.

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Her.smiles.and manners I appreciate how she serviced me. Very well manned Explain to me what i needed for my car????

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My vehicle was scheduled for inspection. I was later informed about some recommendations that had nothing to do with my inspection that really should have been addressed during my scheduled oil changes. Additionally the person making the video spoke entirely too fast while doing quick pointing with pen flashlight. Recommend technician make customers aware during oil changes not during state inspections. Time consuming. If an item is stated to be 'yellow' after speaking with service rep, however technician noted as 'red' seems to be contrary to the purpose of green, yellow and red. I miss HALL! There were NO service ... Read More

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DealerRater - Apr 16, 2026

My vehicle was scheduled for inspection. I was later informed about some recommendations that had nothing to do with my inspection that really should have been addressed during my scheduled oil changes. Additionally the person making the video spoke entirely too fast while doing quick pointing with pen flashlight. Recommend technician make customers aware during oil changes not during state inspections. Time consuming. If an item is stated to be 'yellow' after speaking with service rep, however technician noted as 'red' seems to be contrary to the purpose of green, yellow and red. I miss HALL! There were NO service charges to use credit card. Customers should not have this charge passed to customers.

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Did not do what they said they were gonna do, got there early....didnt matter Not happy....there have been several problems

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Nick, John , Christy and Eric were amazing and helpful. The front desk personnel were nice and even helped entertain my son.

It was great! Thanks! We were in and out in a timely manner. Everyone was very friendly!

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I had a recall made my appointment and came in for service It was quick and easy

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This is my second time visiting this dealership for service and my experience was great.

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This the second time I had my car inspected and other service .I had wonderful time the advisor wa very pleasant and explained everything in detail

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Very quick process with great service specifically Kevin, Nick, and John helped me out and got me in and out as fast as possible

I was told the car would be ready on Monday. I received no calls and no updates on Monday. I called in on Monday and never received a call back. I called in 2 times on Tuesday and never received any updates or call backs . I finally just drove to the dealership on Tuesday evening to check on my vehicle. I met my service advisor. He said the part was being picked up. As I was there the technician walked in and l he asked them how long until the car was ready. They said it would be a little after 6 ... Read More

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DealerRater - Apr 8, 2026

I was told the car would be ready on Monday. I received no calls and no updates on Monday. I called in on Monday and never received a call back. I called in 2 times on Tuesday and never received any updates or call backs . I finally just drove to the dealership on Tuesday evening to check on my vehicle. I met my service advisor. He said the part was being picked up. As I was there the technician walked in and l he asked them how long until the car was ready. They said it would be a little after 6 pm. He offered no apology for the inconvenience and instead just blamed the call center. He said he didn’t receive any calls or messages. While this may be the case i still should have been contacted and updated regarding the delay. If I didn’t drive into the dealership my car would not have been available for pickup until Wednesday. Very disappointed in the total lack of communication, apathy of my service advisor and no apology for my inconvenience I went through. The service performed on my vehicle has resolved the issue thus far. No issues with the technician.

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Shane was nice. The only thing that disappoint me is that i cam e first with the other 2 customers but they were the one who get out first. At least, they should have told me why my car took longer than theirs. I waited like 2 hrs.

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They were very helpful and made the experience good. I was not looking to purchase but after the quote on my repairs I decided to trade and purchase

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It's was absolutely amazing! Friendly, very professional, amazing pricing, and exceptional experience. So great we purchased not 1 vehicle but a 2nd vehicle the next day.

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Very good! Justin, Nick, John, and Eric were amazing in helping get my first car.

Great service. Friendly atmosphere.?? They were able to do my state inspection even though I was there.Just for an oil change.

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This was my first time at this dealership. The staff was friendly and very professional. They gave me a time frame of when my car would be finish getting inspected and it was within that time frame. They now have a new customer.

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Clean and good customer service The work was done in the time limit given Like going to this particular dealership

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Friendly helpful informative Lorianna was polite she answered all of questions regarding the service that performed on my car

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Nick Justin the whole southern team thank yall 🙏🏽🫶🏽

Fast and efficient Shane was very helpful. The team was quick and efficient. Appointment was quick

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Lorianna is simply the best! Super friendly and attentive, with a great customer first attitude.

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